FAQ’s

What are your sizes?

Our sizes range from small to large and true to size.

Do you provide return labels?

Unfortunately, as of now we don’t offer return labels as returns are made at the customers own cost. We suggest using USPS as it is the most cost efficient shipping method.

Can I return an item?

Please carefully select your item from our collection as we do not unfortunately accept returns. Store Credit only. If you wish to return an original item that is an unworn item with tags still attached, we will issue you a new size. If you are unhappy with the second attempt, we will issue you a store credit that can be used towards a future purchase that can be used anytime. If you have questions about your order please email shavonnedeann1@gmail.com

How long does it take to receive a store credit?

When we receive your return unworn item, we will process the return within 3-5 business days. Once your return has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as your spam or junk folders for your store credit code/gift card.

Shipping/Returns/Presales

All orders ship in 5-7 business days using USPS, however, it can be sooner. When your order has been shipped, you will be emailed your USPS Tracking and Signature confirmation. Please note, that once your order is delivered and signed off by someone in your household, attempted to be delivered, we are no longer responsible for your packages. It is the customers responsibility to collect all packages from the USPS location stated on the USPS notice of they were not home at time of delivery.

 

 

Please allow up to 2-3 weeks for pre-sale orders. This process can sometimes be sooner, but this is the allotted turn around time. However, we advise to keep in contact with us periodically to check the status on any pre orders.

International Shipping

Please note that Shavonne DeAnn ships all international packages “Delivery Duties Unpaid” This means that all customs, duties, taxes, and brokerage fees are not charged by Shavonne DeAnn and are the sole responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to Shavonne DeAnn, we will not resend your package and instead issue a store credit in the amount of the subtotal of your order ;not including your shipping fee)
Shavonne DeAnn is not responsible for any delays in delivery carded by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to)
Available shipping methods for international orders include:
Canada- USPS priority mail international $25 up to (7-14 days)
United Kingdom USPS Priority Mail International $35 up to 7-14 days
All other countries USPS priority mail international $35 7-14 days

USPS Costs

USPS $8
USPS Expedited mail $20
Free shipping USPS priority mail for domestic orders over $75 using code SDFS at check out. Not applicable with other promotions.